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“The blurring of lines between home and work and the relentlessness of the pandemic workday have taken a toll on our well-being,” Citi CEO Jane Fraser wrote in a Monday memo to all employees obtained by CNN Business. “It’s simply not sustainable.”
Fraser, the first woman to lead a major US bank, explained the decision to ban internal video calls on Fridays came in response to feedback from Citi’s 210,000-person global workforce.
“After listening to colleagues around the world,” Fraser wrote, “it became apparent we need to combat the ‘Zoom fatigue’ that many of us feel, so I overcame my initial resistance to this idea.”
However, Citi (C) said employees may still be expected to hop on internal audio-only calls as well as external Zoom calls, including with clients and regulators.
In addition to Zoom-Free Fridays, Fraser asked employees to try to limit scheduling calls outside of what had been traditional working hours pre-pandemic and on weekends.
“When our work regularly spills over…
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