Datamatics Positioned as the Leader in the 2022 SPARK Matrix for CX Management S… – Press Release


  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading CX Management Service providers 
  • Datamatics, with its comprehensive technology Customer Experience Management, receives strong ratings across the parameters of service excellence and customer impact 

MIDDLETON, Mass., May 5, 2022 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it has named Datamatics, a global Digital Operations, Technology and Experiences company, as a 2022 Service Leader in the SPARK Matrix for Global CX Management Services.


The Quadrant Knowledge Solutions SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading service providers in the form of its SPARK Matrix. It gives strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.

According to Priyanka Panhale, Analyst, Quadrant Knowledge Solutions, “Datamatics’ robust service portfolio, focused on a customer-centric approach, empowers enterprises to drive value from their CX investments by providing strong omnichannel support, multilingual capabilities, inbound & outbound services, and cross-trained FTEs. It enables enterprises to enhance their operational processes and optimize costs by comprehensively assessing the enterprise’s existing processes to determine potential gaps. With continuous innovations in its digital and technological capabilities, Datamatics continues to provide superior value to its customers through expertise in customer analytics, process consulting, mystery audits, and AI-based solutions. The company is well-positioned to expand its market share in the CX Management Services market, with its comprehensive service capabilities, deep expertise, and understanding of customer management processes,” Priyanka adds.

Sandeep Arora, Executive Vice…