Little Cayman residents furious over horrible Move service

Little Cayman residents livid over terrible Flow service

(CNS): Over 60% of the people who live on Little Cayman have filed a formal complaint to OfReg about what they say is the appallingly bad telecommunications service from Flow they have received for as far back as 15 years. The regulator said 95 residents and business owners had contacted the office, and within days OfReg opened an investigation and met with a large number of the residents at a public meeting on the island to hear their concerns.

The Little Cayman residents listed a catalogue of concerns about their mobile, home and business internet service, which they described as poor and sometimes non-existent, even impacting their ability to make emergency calls, all of which have persisted for the last 10 to 15 years. 

The complaints ranged from the lack of responsive customer care and complaint management service to store clerks having to stand outside the shops where they work to pick up a signal so their card payment machines will work.

Despite the…