/EINPresswire.com/ The Royal Vegas Australia Online Casino customer support centre has just introduced a fourth method of players making contact with them, Skype.
Royal Vegas Australia Online Casino, which falls within the Fortune Lounge Group of Online Casinos has introduced a Skype function to its casinos. In a first for the online gambling industry, this latest means of player communication allows the support staff to assist players with any casino-related query that much quicker.
Together with Royal Vegas Australia, Platinum Play, Vegas Palms as well as 7Sultans online casino sites also introduced this functionality on 11 June 2012. Within 24 hours of its introduction, the customer support centre had started receiving its first Skype calls.
Wim Ochse, head of Customer Support was quoted as saying that the introduction of Skype to the casino was a first for the industry, with no other casino group offering Skype as a one-click contact method. He continued to say that because the support staff deal with players who are constantly sitting at their computers, or can connect to Skype from their mobile devices, it makes perfect sense that these players can connect directly with the casino staff with even more ease.
The original three methods of contact, phone, email and Live chat are still offered, but with the introduction of Skype to the mix, players are able to click the Call me icon located on the casino website as well as within the casino software to get their queries answered even faster.
Skype calls that come through to the customer support staff are filtered through an Automatic Caller Distribution system which seamlessly channels through all the incoming queries to them.
At present, the Skype service is only available for voice calls and only in English. A chat function will be introduced as part of a new project plan. For players who choose other languages besides English, they can connect with the support staff, and request to be transferred to a staff member of the same language. Depending on the demand of the service, the casino could introduce Skype for German, Italian, Greek, Dutch, French, Portuguese and Spanish.
About Royal Vegas Australia:
Royal Vegas Online Casino offers superior online gaming excitement, all through the use of a personal PC. This greatly accomplished and highly popular online casino, being a part of the Fortune Lounge Group of online casinos has set the benchmark for online gaming entertainment in the quality graphics and appealing rewards on offer through every game available.
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