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Recorded on the Sly: When a Customer Call Becomes an Invasion...

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In California, companies are required to announce—and get consent—when they record customer calls, says Bay Area consumer protection lawyer.

CA Consumer Protection Lawyer: Courts Close Calif.’s Injunctive Relief Escape

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A federal court ruled that Concepcion has closed the arbitration escape hatch for consumers, Bay Area consumer protection lawyer Eric Grover reports.

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