Pune, India, May 09, 2022 (GLOBE NEWSWIRE) — The global customer experience management market size is projected to grow from USD 11.34 billion in 2022 to USD 32.53 billion by 2029, exhibiting a CAGR of 16.2% during the forecast period. This information is provided by Fortune Business Insights, in its report titled, “Customer Experience Management Market Share, 2022-2029.” Customer experience management solutions help enterprises to reduce their customer churn rates and improve their customer loyalty. They also help business to increase their brand presence. The growing digitization and the surging adoption of artificial intelligence and augmented reality are anticipated to boost the market growth.
Industry Developments
June 2021: Genesys and Qualtrics entered into a strategic partnership to deliver world-class customer experience solutions at scale.
January 2021: Medallia Inc. entered into a strategic partnership with Facebook to enable businesses of all scales and sizes to act, share, and collaborate to customer feedback through the Medallia customer experience management platform and Facebook’s workplace.
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Report Scope:
| Report Coverage | Details |
| Forecast Period | 2022-2029 |
| Forecast Period 2022 to 2029 CAGR | 16.2% |
| 2029 Value Projection | USD 32.53 billion |
| Base Year | 2021 |
| Market Size in 2021 | USD 10.11 billion |
| Historical Data for | 2018-2020 |
| No. of Pages | 160 |
| Segments covered | By Component, Deployment, Enterprise Size, Touchpoint, End-user, Region |
| Customer Experience Management Market Growth Drivers | Surging Adoption of AI and AR to Create Lucrative Growth Opportunities |
| Rising Adoption of Mobile Consumer Experience Applications to Accelerate the Market Growth |
Drivers & Restraints
Surging Adoption of Artificial Intelligence and Augmented Reality to Create Lucrative Growth Opportunities
- The rapid…
